Angel Burgess is a registered nurse and health law professional. She is an expert clinical narrative writer with 10+ years of experience in capturing and amplifying the patient voice. She facilitates diversity, culture, trauma-sensitivity, and communication workshops across diverse healthcare and academic venues. Angel is a leading contributor in the design of healthcare surveys to increase the patient voice of marginalized patients to improve and sustain relationships and health outcomes. Angel also influences the patient experience and health outcomes as a dynamic coach to clinical leaders. Angel led a team of 200 employees and volunteers at the height of the COVID-19 pandemic managing personal protective equipment ("PPE") inventory, PPE regulatory guidelines, staff and patient safety, and oversaw the coordination and access of temporarily commissioned COVID cohort units. Her leadership is recognized as an integral contribution to decreasing the cross-transmission and infection rate.
Angel has a passion for amplifying the impact of nuances throughout healthcare experience and connects attributes of nuances to the impact on social determinants of health for marginalized stakeholders. She amplifies the connection of behaviors attached to core emotions that lead to culture challenges. Angel founded and chaired a resource group for the professional development of women of color to increase internal promotion opportunities of brown and black female employees; understanding that employment opportunities impacted individual, family, and community health outcomes. She regularly connects community stakeholders in efforts to broaden the scope of community engagement. She is an expert contributor to healthcare adjacent industries such as education, architect, and interior design to ensure the patient perspective is illuminated at concept, not completion. Angel served on judicial committees working to remove bias on the bench in efforts of diminishing environmental factors that indirectly impact the health continuum.